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2018 Customer Service Trends: How Operations Become Faster, Cheaper — And Yet, More Human

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.View White Paper
9-12-2018
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2018 State of Global Customer Service Report

The Microsoft 2018 State of Global Customer Service survey polled 5,000 individuals across Brazil, Germany, Japan, the United Kingdom, and the United States. The results confirm that customer service remains a cornerstone of customer experience and can serve as a brand differentiator. In fact, 95% of our survey respondents indicated that customer service is important to their choice of and loyalty to a brand.View White Paper
9-07-2018
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How To Create Priority Statuses and Assign Colors for Resource Requirements in Dynamics 365

Step by step walkthrough with screenshots on how to create priority statuses and assign colors for resource requirements in Dynamics 365.View White Paper
8-28-2018
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How To Change Booking Status Colors for Dynamics 365 Schedule Board

Step by step walkthrough with screenshots on how to change booking status colors for Dynamics 365 schedule board.View White Paper
8-28-2018
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Power BI Security - What You Need to Know

This article describes Power BI security by providing an explanation of the Power BI architecture, then explaining how users authenticate to Power BI and data connections are established, and then describing how Power BI stores and moves data through the service.View White Paper
8-21-2018
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Drive Digital Transformation with Microsoft Azure

Technology has been transforming business ever since the invention of the wheel. But in recent years, the business landscape has changed fundamentally due to the unique convergence of three things.View White Paper
8-14-2018
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Microsoft Azure Strategy and Implementation Guide

This guide will help your IT team implement and integrate cloud technologies with Azure.View White Paper
8-08-2018
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Microsoft Business Applications October ’18 Release Overview

The Business Applications October ’18 release brings significant capabilities to enable you to transform your business. These new services and capabilities become available starting in October 2018.View White Paper
7-23-2018
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Build Modern Apps With Big Data at a Global Scale

Improve your app experience with Azure Cosmos DB’s easy-to-use consistency models that give you better control over performance and availability.View White Paper
6-28-2018
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Dynamics 365 Spring '18 Release Notes

We’re thrilled to announce Microsoft's Spring ’18 release, which delivers significant investments designed to help you transform your business.View White Paper
4-19-2018
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How to Create Field Security Profiles in Dynamics 365

Download this step-by-step walkthrough with screenshots on how to create field security profiles in Microsoft Dynamics 365.View White Paper
4-03-2018
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Why Customer Engagement Is Important to Your Organization

Digital transformation can help you reconsider customer engagement, build product and services fans and keep customers engaged throughout the entirety of the lifecycle. This e-book provides insight into where your organization is on the customer maturity model.View White Paper
3-28-2018
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7 Reasons for Upgrading CRM & ERP to Cloud from On-Premise

This e-book explores the top reasons you should consider upgrading from on-premise CRM & ERP to the cloud, how Arbela can help, and how this will benefit both your company and your clients.View White Paper
2-26-2018
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Gartner Report - GDPR Clarity - 19 Frequently Asked Questions Answered

In this Gartner report, you’ll get answers to the most commonly raised questions around the GDPR to help your team translate requirements and prioritize risk mitigation actions. View White Paper
1-23-2018
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Accelerate Your Digital Transformation: The Enterprise Guide to Hybrid Cloud

This e-book provides an in-depth look at what enterprise-level IT decision makers need to know about Microsoft’s consistent hybrid cloud, and why a hybrid cloud model can be critical for your digital transformation. Key statements at the beginning of each chapter summarize the takeaways.View White Paper
1-16-2018
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The Savvy HR Leader's Guide to Digital Recruiting

To attract and retain top talent in an increasingly competitive landscape, it’s time to reimagine the entire talent journey, from hire to retire. That means using powerful data and smarter digital tools to create an engaging, efficient program for every stage of the process, from attracting and interviewing top candidates to onboarding and retaining new hires.View White Paper
11-29-2017
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2017 State of Global Customer Service Report

The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.View White Paper
11-29-2017
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Digital Transformation in Sales: Evolving the Art of Customer Engagement

For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.View White Paper
11-29-2017
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Advanced Analytics with Power BI

Advanced analytic capabilities of Power BI, including predictive analytics, data visualizations, R integration, and data analysis expressions.View White Paper
11-29-2017
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Microsoft Dynamics 365 for Sales Named a Leader in The Forrester Wave for SFA

Read Forrester's 35-criteria evaluation of sales force automation (SFA) providers. The report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.View White Paper
11-16-2017
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Empower Your Team With Microsoft Relationship Sales

With the Microsoft Relationship sales solution, you can scale the power of one-on-one relationship selling by unifying the sales experience. And you can help empower your sellers with savvy insights that engage and delight customers. View White Paper
10-19-2017
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How to Take Advantage of the New Global Invoice Journal in Microsoft Dynamics 365 for Finance and Operations

In Microsoft Dynamics 365 for Finance and Operations, Accounts Payable Accountants, you can now post an invoice journal from one single location to other legal entities. The new D365 features improves control and visibility.View White Paper
9-27-2017
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The Next-Generation Industrial Manufacturer: How to Transform into a Digital Business

In today’s digital world, technological advancements combined with external market forces—increasing influence of emerging economies, globally dispersed workers, increasingly complex manufacturing, a growing skills gap, regulatory compliance requirements and more—have catapulted industrial manufacturing into a new era, where the path to profitability is shifting.View White Paper
8-13-2017
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The Next-Generation High-Tech Manufacturer: How to Transform into a Digital Business

For the first time in decades, technology has outpaced the evolution of business processes. Increasing volumes of data, advancements in data analytics and intelligence, and the ubiquity of cloud computing have shifted both what customers expect as the result of being armed with information in a way not previously possible, as well as what companies can deliver to meet those expectations and reinvent the value they offer.View White Paper
8-13-2017
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The Next-Generation Aerospace Manufacturer: How to Transform into a Digital Business

As digitalization takes over the world, manufacturers everywhere need to adapt, developing new capabilities that can drive competitiveness and growth. But what does this really involve and how do they succeed? In this paper, we discuss the opportunities for the aerospace industry to grow, adapt and evolve to address the changing needs of its customers and capture new business potential, and how Microsoft can help accelerate its digital transformation.View White Paper
8-13-2017
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Zero to Beautiful: Choosing Charts for Data Visualization

You have data to explore and know some best practices for sharing insights. But before you can create visualizations, it’s time to decide how to display your data. Here are some tips for choosing your charts.View White Paper
8-02-2017
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7 Emerging Trends That Are Changing Finance

Finance leaders have gone from bean counters to the boardroom; the responsibilities of finance leaders have evolved to encompass everything from business strategy to operations to IT risk management.View White Paper
5-25-2017
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Read the Forrester Report on the Total Economic Impact Report on Sales Productivity

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its Sales Productivity Solution. View White Paper
4-10-2017
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12 Game Changing Trends for X-to-Order Manufacturers

The manufacturing industry has faced major changes over the past decade, and technology has revolutionized the way we do business today.
Discover how the latest advancements in manufacturing business solutions are scoring big wins for your industry. These 12 game-changing trends are enabled by the latest innovations in manufacturing technology, delivering a more seamless and connected experience from end to end.
View White Paper
4-10-2017
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State of Global Customer Service Report

Polling over 5,000 companies across the globe - this report describes the state of customer service.View White Paper
3-24-2017
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Cloud Service Operations

Microsoft Dynamics for 365 Operations Service DescriptionView White Paper
3-22-2017
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How to Elevate your Sales Team Peformance

Recommendations on how to elevate your sales team performanceView White Paper
3-22-2017
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7 Emerging Trends that are Changing Manufacturing

Learn about the 7 emerging trends for manufactures and how Dynamics 365 for Operations can help you stay ahead of the curve.View White Paper
3-22-2017
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Infographic: Why ERP Solutions Matter by the Numbers

Productivity Benefits of ERP: Build Business Success View White Paper
3-07-2017
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Digital Transformation: The Link Between Customer Engagement and Increased Revenue

For sales organizations, customer engagement is about more than touch-points - it's about everything that happens in between personal and digital encounters.View White Paper
2-14-2017
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The Mandate for Intelligent Customer Service

Companies nowadays work diligently to interact, communicate, and engage with their customers in new and different ways. However, many companies find it harder than ever to provide customers with genuine, personal, and simple ways to do this. View White Paper
2-06-2017
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7 Emerging Trends that are Changing Retail

7 Emerging Trends that are Changing Retail for Dynamics 365 for OperationsView White Paper
12-13-2016
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6 Levels of Business Intelligence Value

To realize the full potential of business intelligence and take its value to the next level in your organization, you need a solid understanding of where you are, what you want to achieve, and what’s possible. View White Paper
8-18-2016
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Business Owners Guide to Replacing Accounting Software

Replacing your accounting software is easier and more affordable than your company might think. This guide will help learn the benefits of a modern technology platform, better understand the advantages of a cloud-based solution, and the types of questions to ask when you are evaluating your options.View White Paper
7-15-2016