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05.23.17Customer Satisfaction: Never Underestimate the Value of "We"

You may see one person pull you from the water, but there is a precision team -- a crew -- behind that person. Sarah Morgan, Customer Success Lead at Arbela Technologies, explains the value of "we" when it comes to customer satisfaction.

05.09.17What is the Business Intelligence & Analytics Maturity Model?

In the mid-2000's Wayne Erickson with The Data Warehouse Institute introduced the first maturity model to show how company's use their data as they mature, and where they get stuck. These models look at both the technology and the culture of the company. The lower a company is on the Complexity Scale means that they are not getting the most value from their data. There's proof that the higher you are or the further along you are in the BI Journey, the cost to handle your data and keep it relevant becomes lower.

05.05.17 The Alignment Between Applications and Business Systems Has Never Been Greater - Business Forward with Microsoft

As technology continues to advance at a rapid pace, we are starting to see the alignment between productivity applications such as Outlook and Business Systems such as Dynamics 365 combined with Social Platforms like LinkedIn.

05.02.17Customer Experience Maturity Model - Part II - Organizational Culture

The organizational culture plays as critical a role as the technology used to manage the customer experience. Without the proper focus, buy-in across the organization and leadership from the top most customer experience projects tend to be siloed and don’t full fill the customer experience across all channels.

04.11.1712 Game Changing Trends for X-to-Order Manufacturers

The manufacturing industry has faced major changes over the past decade, and technology has revolutionized the way we do business today. Learn how to capitalize on new opportunities and transform your business.

04.10.176 Levels of Business Intelligence Value Blog

To realize the full potential of business intelligence and take its value to the next level in your organization, you need a solid understanding of where you are, what you want to achieve, and what’s possible.

02.20.17Switching to the Cloud – Changing the Focus from Operational to Strategic

According to Accenture, 67% of CIO’s want to position Information Technology (IT) as a strategic asset that will help the business grow through the use of innovative technology, products, or processes. The challenge is the traditional mid-market IT department is structured around managing and controlling IT assets such as servers, performance management, and risk avoidance tasks like backup and DR.

02.08.17Customer Experience Expectations and What You Can Do to Meet Them

According to Gartner, 89% of marketers expect customer experience to be their primary differentiator by 2017. However, at the end of 2016, only 1% could make that claim. 

02.06.17Learn How Exceptional Customer Interactions Deliver Quantifiable Value

Companies nowadays work diligently to interact, communicate, and engage with their customers in new and different ways. However, many companies find it harder than ever to provide customers with genuine, personal, and simple ways to do this.

03.21.16Analyzing Dynamics AX Sales Data with Power BI in 10 minutes

I’ll show how to use it the simplest way, connecting to AX database directly, and how to spend only 10 minutes to create a sales dashboard.

11.30.15SSRS Reports Label Issue – AX 2012

SSRS Reports Label Issue – AX 2012 (Labels!@SYS)

08.31.15Get Last Selected Value on Form Control

Problem: Store last selection on the form by user

06.11.15AX 2012 Tip: How to Clear Cache Job

If you are experiencing trouble clearing cache in AX 2012, AX 2012 R2, and AX 2012 R3 use the following...

05.04.15Purchase Order Invoice: When Product Receipt is Higher than the Actual Invoice Amount

Once the quantities of items have been received on the delivery date in the purchase order process, you then indicate in Dynamics AX that the products have been received.

05.01.15Configure Account Structures/Advanced Rules

In planning for the Account Structures there are some prerequisites that need to be configured first and considerations to be made:

07.07.14How to Format Numbers, Dates, Etc. Within AX 2012 in Both Forms and Reports

This function is controlled by the language settings in the AX Tools/Options. Exceptions being AR/AP output reports such as invoices, etc. These are controlled by the language setting within the customer/vendor menu. This is controlled through the windows settings on the AX client computer.

01.30.13Adding A New Dimension to an Existing Account Structure in Dynamics AX 2012

Microsoft Dynamics AX 2012 allows adding a new dimension to an existing account structure. You have to do it in the same way as the initial set up of the financial dimensions.

01.14.13How to use Negative and Positive Days in Dynamics AX

When Dynamics AX master planning is rolled out to new users two of the settings that generate much confusion are “negative days” and “positive days”. These two fields are found on the Master plan coverage group form.