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2018 Customer Service Trends: How Operations Become Faster, Cheaper — And Yet, More Human

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

Enterprises should think beyond channels — and beyond just shifting conversations to digital channels. They must focus on delivering the best experience based on context and inquiry type, including via chatbots, visual engagement, and voice interfaces.

PublishedWednesday, Sep 12th, 2018
 

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