Support
Rapid response times and seamless transition to post go-live support.

ERP, CRM, BI, and Marketing Support Services

A successful ERP, CRM, BI, and Marketing Automation deployment requires a seamless transition even after go-live activities and support. Whether your initiative is as complex as a complete business system replacement, or as simple as adding a single functional capability to an existing application, our expertise and proven methods will enable you to achieve faster, and better results. Our support services include issue resolution, system maintenance, gap analysis, and development of customized enhancements, upgrades, and escalation procedures as well as post-resolution follow-up to ensure that our proposed solution met your expectations.

ERP Support

OnDeck and Emergency Services for all versions of Dynamics AX including D365 for Operations

CRM Support

OnDeck and Emergency Services for all versions of Dynamics CRM including D365 for Sales

BI as a Service

Utilize our BI and analytics experts to advanced the analytics and create new possibilities for your organization.

Marketing as a Service

Utilize our digital marketing experts to advance your marketing initiatives and integrate with your sales team to increase leads and conversions.

Arbela OnDeckArbela OnDeck: Dynamics AX, CRM, BI Services 

Arbela OnDeck is a program that provides immediate Dynamics AX, CRM, BI enhancement and optimization services. You can ask our senior solution consultants to "step OnDeck" and provide your post go-live training, break fix, custom development, BI reporting, optimization, and enhancement work across all time zones. Our experts provide upgrade, integration, and ISV services for additional products to maximize your Dynamics investment.

Benefits of our Support Services are:

  • Support hours can be used for training, break-fix support, customizations, strategic consulting, functional consulting, development, and reporting modification
  • Support in East, Central and Western timezone in North America as well as Europe
  • Assigned Account Manager
  • Access to Arbela’s capability to request Microsoft support incidents when required
  • For the first 3-months, the vast majority of support can be provided by the implementation team
  • Our Support team is made of technical and functional consultants. Local language support personnel will be assigned if required
  • Access to Arbela online support site – http://www.myarbela.com to log issues to be resolved
  • Updated documentation on as needed basis

Strategic Services

Your assigned account manager will work with you to keep you informed on the latest advancements for your products and services.  They will meet with you to determine your strategic priorities as a business and research how you can leverage your investment to acheive them.  Leverage our experts across ERP, CRM as well as BI & Analytics to map out technology strategies to solve your business needs.  Our account managers will setup a review schedule with you that meets your needs or access them on-demand.

Contact Services & Support

Contact us for our available local and global support programs. We can always customize one of our many support programs to meet your unique requirements.

If you don’t have a support contract, feel free to fill out the support form and an Arbela support specialist will get back to you quickly.

Please visit http://myarbela.com if you have an Arbela support contract and have a support user id assigned to you for your organization.

Proven Expertise

  • 7 locations globally, including the US and UK
  • 15+ years in the industry
  • 100+ implementations
  • Certified Microsoft Partner since 2002
  • Winner of numerous awards including Microsoft Presidents Club 2016 (yes, we are proud!)
  • Heavy involvement with Microsoft research & development (R&D) to gain knowledge and capabilities of products before they are released