As Director of Innovation, Jon leads product innovation and technology strategy for Arbela solutions with a focus on Microsoft Dynamics customer engagement capabilities. Jon has more than twenty years of experience in designing and implementing CRM solutions with deep expertise in technical sales, technology evangelism, project management and account management. He collaborates across business units to identify opportunities for user training, application enhancements, and data quality enrichment, helping drive Arbela business and operational goals; including adapting to strategy, scaling teams, and mobilizing the resources needed to successfully launch new products and services.
As a former Chief Information Officer, Jon has provided strategic guidance in developing and implementing complex enterprise information systems, supporting centralized business operations across industries. In his efforts leading teams he continually strives to achieve more effective, efficient, and cost-beneficial enterprise-wide business solutions.