In her role as Director of Business Desk, Michelle leads two teams of specialists. One team provides value-added project control and administrative support to the project management team, assisting in delivery outcomes and building long-lasting client relationships. The other team focuses on internal business process improvements, sales operations support and contract process control. Michelle brings more than fourteen years of consulting experience with a concentration on project management and administrative support for enterprise delivery projects across the globe. She specializes in program and project control, team management, business process improvement, organization change management, and risk management.
Having successfully guided various projects, she has extensive experience in keeping projects on time and within budget. Her focus spans across various business units, including financials, practice policy collaboration and creation, cost-benefit analysis reporting, and internal training.