Client Success Manager (CSM)

Role: Client Success Manager (CMS)
Location: United States
Team: Sales
Reports To: Tony De Silva
Reporting to Position: VP of Sales

Position Overview

A Client Success Manager (CSM) is highly motivated, client-centric and tenacious when building relationships with customers. The CSM will create and maintain long-lasting, trusting relationships with our clients. We need someone that will oversee a portfolio of existing clients as well as, seek new sales opportunities within this portfolio. You will be in-charge of sales and relationships and be asked to maintain the company’s existing relationships with a group of clients.

Key Responsibilities
  1. Serve as the lead point of contact for all customer account management matters
  2. Build and maintain strong, long-lasting client relationships
  3. Negotiate contracts and close agreements to maximize profits
  4. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  5. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  6. Clearly communicate the progress of initiatives to internal and external stakeholders
  7. Develop new business with existing clients and/or identify areas of improvement to meet sales targets
  8. Forecast and track key account metrics in Dynamics 365 CE
  9. Collaborate with sales team to identify and grow opportunities within territory
  10. Assist with challenging client requests or issue escalations as needed
  11. Work closely with ArganoArbela Client Care division to support client needs
  12. Be a subject matter expert on Microsoft licensing.  Dynamics 365, CSP, Azure, etc.
Required Qualifications, Experience & Skills
  • BA/BS degree in Business Administration, Sales or relevant field experience
  • Proven work experience as an CSM, Account Manager, Key Account Manager, Sales Account Manager
  • Experience selling the Microsoft Dynamics Suite
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

To apply, please email your cover letter and resume to careers@arbelatech.com.