Engagement Manager

Practice Area: Consulting Services  
Location: North America 
Job Type: Full-time  
Reports To: Director of Programs and Products  
Years of Experience: 5+ years  

Position Overview

Arbela is looking to hire an experienced Microsoft 365 Engagement Manager to join and lead its important Microsoft 365 projects. In this role, you will be building on Arbela’s position as a trusted advisor. You will lead the delivery of Arbela’s solutions and manage some of Arbela’s most important clients. The successful candidate will ensure quality and customer satisfaction in Arbela’s implementations while providing project leadership and direction for the client team.

Required Qualifications, Experience & Skills
  • Bachelor’s Degree in Business Administration, Industrial Engineering, Computer Science, Computer Engineering, MIS or related field  
  • 2+ years of experience in Project Management, Relationship management/Account Management Experience  
  • Demonstrated experience building relationships and presenting to C-level executives  
  • Excellent communication, presentation, training, client relationship and analytical skills. Customer oriented attitude and excellent interpersonal skills  
  • Demonstrated ability to be highly effective in a virtual team organization  
  • Expert on delivering Microsoft and Office 365 solutions 
  • Credible across all Microsoft 365 products. Broad knowledge of Azure security, identity and compliance technologies  
  • Multiple examples of major enterprise services project delivery successes 
  • Demonstrated expertise in project estimation and phase breakdown of work activities 
  • Experience “turning around” projects that initially had significant delivery or technical issues  
  • Familiar with agile implementation methodology 
  • Ability to work in a changing environment 
  • Good time management, well-organized, consistently meets commitments and creates high-level deliverables  
  • Demonstrate strong analytical and problem-solving skills, particularly with regard to anticipating and solving problems or issues before they occur or become critical  
  • Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. Identifies high-potential employees and stimulates their growth  
  • Demonstrated expertise mentoring technology personnel  
  • Self-starter with the ability to work within an operating framework 
  • Demonstrated pre-sales ability 
  • Ability to evangelize Arbela’s solution offerings to our clients and communicate the business impact of new products and technologies  
Desirable Qualifications and Experience

PMP Certification Dynamics
Microsoft 365 knowledge and implementation experience  

Travel: Travel is an integral part of this position; candidates must be willing and able to travel. Travel will be limited to 25% or less – depending on the geography  

Level of Independence: In order to succeed, this person must have a high level of independence, show initiative, and be highly motivated. This must be done in a manner which is consistent with the team management structure.  

Benefits: A market leading salary Private healthcare Extended benefits, allowance and performance related bonus. You’ll have ample opportunities for career growth and personal development, including technology and management training. 

Key Responsibilities
  • Leads the customer delivery team providing end-to-end project management and managing customer expectations from pre-sales through delivery for Microsoft 365 for customer engagements  
  • Supports the pre-sales and sales process. Leads client relationship management as the customer’s primary point of contact and escalation point 
  • Provides leadership and direction by working with the client and other Arbela’s executives and Solution Architects developing a long-term solution vision and roadmap for Arbela’s Clients 
  • Coordinates all assigned client and internal Arbela resources and business units for the account to delivery results, manage project quality and ensure customer satisfaction 
  • Resolves conflicts and issues with the goal of improving and maintaining positive relationships. Plans activities, scope, goals, and deliverables that support our client’s business goals and solution delivery  
  • Leverage’s Arbela’s agile implementation methodology, creates and manages project plans and artifacts  
  • Coordinates project resources to execute activities with resourcing leads and project managers  
  • Tracks progress against deliverables, adjusts plans as required and provides regular status reporting to senior leadership and customers  
  • Proactively manages project budget, dependencies, risk and critical path Leads, motivates, and develops the project team members  
  • Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements

To apply, please email your cover letter and resume to careers@arbelatech.com.