Head of Client Delivery, Australia / New Zealand

Role: Delivery Management
Position: Head of Client Delivery, Australia / New Zealand
Location: Australia
Team: Delivery
Reports To: General Manager – Australia / New Zealand
 

Position Overview

As the Head of Client Delivery, you will be part of the Australia and New Zealand executive team. You will be responsible for the successful project management, consulting delivery and on-going support of all projects and services to Arbela’s clients. This role requires our best practice implementation methodologies and frameworks are followed and you will contribute to maintaining the quality and capability of our services to the global business. Your technical and consulting expertise will keep you close to the solutions being delivered and your leadership capability will ensure your team are continually learning from your expertise and experience. You will develop deep and meaningful relationships with our clients to ensure we are supporting the achievement of their long-term goals.

The Head of Client Delivery is a key role for Arbela Australia and New Zealand. It is a dynamic and exciting opportunity to join a rapidly growing partner. Arbela is an established North American partner who is now expanding its best-in-class services to the Australian and New Zealand marketplace.

Required Qualifications, Experience & Skills
  • Previous experience in building and leading a team of Microsoft Dynamics 365 and Power Platform functional and technical professionals
  • Drive and own strategic initiatives which align with the client’s goals and strategies, whereby strengthening our organizations’ partnerships
  • Develop and manage positive and effective relationships with Arbela’s lead client base to advance Arbela’s goals while building our position as the Microsoft partner of choice
  • Drive industry best practices within the implementation cycle to align with strategic roadmap
  • Engage and maintain positive, productive relationships with client CXOs, board members, committees, community and business leaders, stakeholders and staff
  • In depth solution knowledge with historical and current system capabilities, with continuous learning to stay up to date with Microsoft offerings and leverage the software to drive the best overall solutions for the clients
  • Strong presentation skills with the ability to effectively present and point of view to a variety of audiences
  • Experience with Structured Development and Implementation Methodologies/Techniques such as Waterfall, RAD, Iterative and SCRUM
  • Preferred - Bachelor degree minimum
Key Responsibilities
  • Build and lead a team of pre-sales, project managers, functional and technical consultants (both inhouse and offshore), to deliver great outcomes for our clients
  • Manage, responsible and accountable for the delivery of our solutions and services to our clients, working closely with the pre-sales, PMO, functional and technical leaders to ensure successful project initiation, management and delivery
  • Represent Arbela through proactively engaging both net-new and expanding opportunities with both internal and external stakeholders
  • Drive industry best practices within the implementation cycle to align with strategic roadmap
  • Engage and maintain positive, productive relationships with clients CXOs, board members, committees, community and business leaders, stakeholders and staff
  • Maintain in depth solution knowledge with historical and current system capabilities, with continuous learning to stay up to date with Microsoft offerings and leverage the software to drive the best overall solutions for the clients
  • Work with project teams and clients to define the critical business objectives, critical success factors and obtained business value
  • Build long term trusted client relationships.
  • Ensure team actions are aligned with the need to deliver required delivery targets and can quickly identify where they need to spend time to achieve required outcomes

To apply, please email your cover letter and resume to careers@arbelatech.com.