Microsoft Dynamics 365 CE Solution Architect - Field Service

Role: Microsoft Dynamics 365 CE Solution Architect - Field Service    
Location: North America
Team: CRM
Reports To: CRM Leader
Years of Experience: 3-10+ years

Position overview

Arbela is looking to add an experienced Microsoft Dynamics 365 CE Solution Architect with a heavy emphasis on Field Service to its growing Microsoft Dynamics Team. The Dynamics 365 CE Solution Architect will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, creating user stories and developing solutions required for a successful CRM implementation. You must have a very good knowledge of the CRM series, Field Service and hold certifications, or plan on obtaining certifications within 60 days of hire, in the most current versions.  

Key responsibilities
  • Work with prospects/clients to understand business requirements
  • Lead business process/ analysis sessions and create user stories/requirements
  • Create solution design to address business, interface and performance requirements
  • Demonstrate Microsoft CRM solution capabilities
  • Advise on complex Microsoft Dynamics CRM business cases and propose comprehensive solutions based on Microsoft CRM, 3rd parties and customizations
  • Create estimates for implementation tasks
  • Provide Microsoft Dynamics SME expertise to client and mentor team members
  • Installation, setup and configuration of Microsoft CRM, Field Service and other apps as required
  • Data migration from external systems into Microsoft CRM as required
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Complete the project tasks on time and under budget
  • Build expertise in Industry areas of focus, contributes to development of Industry solutions
  • Assist sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary
Required qualifications, experience and skills
  • Field Service experience is a must
  • Experience in D365 Sales and Customer Service strongly recommended/desired
  • Experience with HaloLens/Mixed Reality Guides, Inspections, Field Service Mobile strongly desired
  • Bachelor’s in business management, management information system, marketing or equivalent, MBA preferred
  • Four plus years of experience as an Microsoft Dynamics CRM consultant in a client-facing role for Microsoft Dynamics top tier or similar consulting organization is highly desirable
  • Hands-on experience in designing, configuring or administering Microsoft Dynamics CRM required
  • Unit Testing: Test Case preparation and execution
  • Azure Devops experience desired
  • Scrum master/Agile implementation experience desired
Desirable qualifications and experience
  • Dynamics CRM certification is desired
  • Vertical experience desired
  • Strong work ethic; ability to work in non-structured work environment (i.e. remotely, home office, etc.)
  • Excellent interpersonal, presentation and written communication skills
  • Strong ability to convey technical information to non-technical clients
  • Exudes confidence
  • Possesses excellent communication skills
  • Self-starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly
  • Promotes the mission and shared values of our company

To apply, please email your cover letter and resume to