Microsoft Dynamics 365 F&O/AX - Sr. Technical Consultant in Support

Role: Consulting, Client Care
Position Title: Microsoft Dynamics 365 F&O/AX - Sr. Technical Consultant in Support
Location: Ukraine
Team: Client Care
Reports To: Director, Client Care or Sr. Manager, Client Care

Position Overview

Arbela is looking to hire an experienced Microsoft Dynamics 365 F&O/AX Sr. Technical Consultant in Support to join its large Microsoft Dynamics practice. As a member of the professional services team you will be working closely and effectively with our customers and responsible for reviewing clients’ business process, providing solid analysis, assessing solutions and advising our customers on how to best meet their goals.

Key Responsibilities

We need people who are experts in the next focus areas:
     - Complex application and BI development
     - Upgrades
     - Integration
     - Data migration
     - Performance optimization
     - Environment and release management

A successful Technical Consultant should have very deep practical hands on experience in at least two indicated areas above.

Consulting Responsibilities (50%):

  • Providing technical leadership on our projects
  • Designing and development of applications, software modules and solutions
  • Managing assigned tasks, requirements analysis, technical architecture design, technical documentation, business logic development, and code performance optimization
  • Providing technical training and support
  • Contributing valuable assets to Arbela knowledge base
  • Representing Arbela in a professional manner

Support Responsibilities(50%):

Provide structured support to Arbela customers including:

  • Triage support cases
  •  -Review open issues that are assigned in Microsoft Dynamics AX
  • Provide technical support for customers

 - Must be able to troubleshoot issues within their skillset which requires strong ERP (Enterprise Resource Planning) experience for complex setup

  • Do requirements analysis for non-support issues
  • Assist in process documentation for as is process to provide better practice for use of Microsoft Dynamics AX
  • Proactively manage and maintain support cases in the support system
  • Governance of customer support issues:

 - Ensure all customer SLAs are met
 - Persistent and customer focused follow-up on open issuesa
 - Act as a liaison and drive cross-functional coordination to provide efficient issue
   resolution – Assign to appropriate resources after analysis if additional help is required
   and provide proper direction to end user on resolution
 - Keep the customer updated with timely and frequent information
 - Ability to work on critical issues in a time sensitive environment

  • Escalate issues as necessary – Review open issues as required and press for resolution
Required Qualifications, Experience & Skills
  • A minimum of 5+ years Dynamics AX/365 technical design and development experience (X++, C#, SSRS and BI development)
  • Candidates should have participated in a minimum of 3-4 MS full life cycle Dynamics AX/D365 F&O implementations projects in a role of a Developer, Technical consultants or Technical Architect
  • Strong passion to deliver high quality solutions
  • Experience in MS Dynamics AX 2012 R2, R3 and D365 F&O
  • Experience with Visual Studio and in .NET development
  • Experience in upgrading to the latest releases of Dynamics 365 F&O (code and data upgrade)
  • Experience in complex data migration (using DIXF, third party tools, Atlas and custom development)
  • Experience in complex integration development (web services, DIXF, .net custom client-server applications, knowledge of standard web services and integration protocols – oData, SOAP, JSON, REST, SSIS, direct SQL, Azure logic apps)
  • Experience in performance optimization (X++ application code, troubleshooting AX components, AXPerf, LCS Environment monitoring, SQL performance optimization)
  • Experience in environment and release management (ALM, TFS, Build processes, Environment management, Installation and configuration of AX and related components)
  • Experience with two or more MS Dynamics functional areas, preferably: Finance, Trade & Logistics, Warehouse Management, Sales, Marketing, Service, Production, Manufacturing, and other modules
  • Working knowledge of process development and industry specific best practices
  • Ability to organize, prioritize estimate and deliver tasks meeting deadlines
  • Confidence and willingness to learn
Additional Qualifications & Skills
  • Experience managing projects and/or teams in the delivery of Microsoft Dynamics oriented projects
  • Experience evaluating customer requirements and producing design and project documentation
  • Azure knowledge, experience working with and managing cloud environments
  • Strong knowledge of LCS, ALM and Delivery tools
  • Good knowledge of Test-Driven development
  • Strong work ethic; Ability to work in non-structured work environment
  • Learns new concepts quickly and thoroughly
  • Places emphasis on client satisfaction
  • Excellent communication, presentation, training, client relationship and analytical skills
  • Ability to solve complex problems with little to no guidance
  • Demonstrate strong analytical and problem solving skills, particularly with regard to anticipating and solving problems or issues before they occur or become critical.
  • Good time management, well organized, consistently meets commitments and creates high level deliverables

To apply, please email your cover letter and resume to