Senior Consultant, Client Care (Finance)

Position Title: Senior Consultant, Client Care (Finance)
Location: United States/Canada
Team: Client Care
Management Of: Manager, Client Care


Position Overview

Provide senior-level support to Arbela’s D365 Finance and Supply Chain management (D365F&SC) clients, as well as act as a project manager for clients in Client Care.  The Senior Consultant, Client Care is responsible for supporting clients from the initial intake of a reported issue, providing functional support, and supporting the client through to issue resolution and reporting.

Key Responsibilities​
  • Troubleshoot and resolve support cases at the senior consultant level
  • Ensure progression and resolution of open support tickets, escalating within Arbela or with client as required
  • Understand requirements for enhancement requests, author related Functional Design Documents, collaborate with technical resources for development work, and coordinate with client through to deployment
  • Possess adequate knowledge of technical issues to be able to triage appropriately and understand resource requirements
  • Act as Project Manager for Client Care clients, including overseeing work assigned to other team members and routine status meetings with client team
  • Send weekly/monthly PowerBI (PBI) reports for hours consumed to the client
  • Prepare monthly/quarterly client status reports for Director, Client Care
  • Set up Work Breakdown Structures (WBS) for projects, review and approve timesheets, invoice clients
  • Manage client implementations and environments, including regular Microsoft version update coordination
Required Qualifications, Experience & Skills 
  • Three (3) + years of experience in D365 FSCM implementation and support
  • Strong understanding and knowledge of Finance, Month and Year end processes and Financial Reporting
  • Proven industry knowledge
  • Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (including offshore)
  • Possess adequate knowledge of technical issues to be able to triage appropriately and understand resource requirements
  • Strong interpersonal and communication skills
  • Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
  • Effective multitasker who can work on a variety of tasks at the same time
Additional Qualifications & Skills
  • Bachelor’s Degree in Information Systems Management, Computer Science, or related field
  • ​Demonstrated ability to work in a constantly changing environment with limited direction
  • Ability to ‘get things done’ across the breadth of own organization
  • ​Experience working with a multicultural and/or multilingual team across several time zones
  • Strong functional knowledge of D365 Finance and related applications
  • ​High level technical knowledge of D365 for Finance and related applications
  • ​Working knowledge of Power Platform and PBI is a plus
  • Azure DevOps, LifeCycle Services, and experience in related technologies

To apply, please email your cover letter and resume to