Driving sales with enhanced customer engagement
Retailers know it’s all about the customer experience. Not only do satisfied customers become repeat customers, they can transform into brand ambassadors.
Enhancing the customer experience is step two. Step one is attracting customers in the first place, and in today's retail world that is more challenging than ever. We can help you create the right strategy for your retail business.
Our industry expertise combined with Microsoft Dynamics 365, we provide scalable, cloud-based retail solutions that centralize your operations for a truly connected business. With deep expertise and experience across e-commerce, distribution, inventory management, supply chain management, finance and operations, marketing and sales, we have enabled retailers evolve into a digital organization with extended solutions for contact center and customer service tools (such as chatbots and virtual agents) - all to exceed evolving customer expections and to differentiate your brand from your competitors.
Built on Microsoft Dynamics our scalable, cloud-based retail solutions centralize operations to achieve a truly connected enterprise. With Microsoft Dynamics as your platform and Arbela as your partner, finding new business, increasing customer loyalty, and understanding and improving critical KPIs such as CVR (conversion rate), AOV (average order value), and LTV (lifetime value of a customer) are built into your solution.
Let us help you transform your customer experience to drive more business.
Evolving in a disrupted environment
The seismic shift in retail resulting from the disruption caused by COVID-19 left many companies reeling, but just as many have taken the opportunity to propel their businesses forward with transformative technology. If you were prepared for a $52 billion lift in e-commerce and a 195% increase in BOPIS (buy online, pick-up in store), 2020 was likely a very good year.
Retail solutions for B2C and B2B
By tapping the depth and breadth of the Microsoft stack we improve customer engagement across all channels, streamline operations, and help you exceed customer expectations. Our solutions include:
- Dynamics 365 Commerce: Optimize e-commerce workflows
- Dynamics 365 Customer Insights: Capture a full view of every customer
- Dynamics 365 Sales: Activate digital sales to drive more revenue
- Dynamics 365 Marketing: Create customer-facing campaigns that convert
- Power Platform: Leverage custom app development, RPA, and virtual agents
- Data Insights, Revenue Planner, Workflow Manager: Extend your solution with powerful capabilities
For our B2C clients, we can help create retail experiences for customers that transition seamlessly between online, in-store, or curbside. Chatbot data merged with shopping data merged with call contact center data - all to ensure optimal use of your agents and team, enhance customer engagement, and drive more revenue.
For our B2B clients, we can help with price optimization, creating proactive customer/vendor contact centers and systems, online product configuration and sales proposal automation, and build brand awareness throughout your market and customer-facing ecosystem.