It's all about improving and acting on customer engagement
Retailers online and off know that it’s all about the customer experience. Not only do satisfied customers become repeat customers to shop more, but, if equipped, they will "sell" on your behalf, sending links to friends and family, bring them to brick and mortar outlets - transforming them into brand ambassadors.
While the customer experience is a top priority for retailers, it is step two in the overall strategy. Step one is understanding and attracting customers, and today's retail world that is more competitive than ever.
With our industry expertise combined with the Microsoft Cloud for Retail, finding new business, increasing customer loyalty, relevant engagement and retention, and understanding and improving critical KPIs such as CVR (conversion rate), AOV (average order value), and LTV (lifetime value of a customer) are built into your solution.
This scalable, cloud-based retail solution centralizes your operations for a truly connected business. We have deep expertise and experience across retail, e-commerce, and every horizontal and vertically attached capability (distribution, inventory management, supply chain management, finance and operations, marketing) - all to exceed evolving customer expections and to differentiate your brand from your competitors.
Are you on a legacy or on-premises ERP platform, such as AX 2012? We have moved retailers to the Microsoft Cloud for Retail, including Microsoft Dynamics and extended solutions with contact center and customer service tools (such as chatbots and contact centers), and we can help you, too. It starts with a free initial consultation.
Let us help you transform your customer experience to drive more business.
Evolving in a disrupted environment
The seismic shift in retail resulting from COVID-19 left many companies reeling, but just as many have been thriving. If you were prepared for a $52B lift in ecommerce and a 195% increas in BOPIS (buy online, pick-up in store), 2020 was likely a very good year.
We help retailers and their customer fulfillment eco-systems supporting supply chains pivot to the 'new normal' with solutions that enable curbside pickup, COVID screening, and new, more comprehensive means of capturing, understanding and acting on customer behavior for deeper, actionable customer insights.
Retail solutions for B2C and B2B
By tapping the depth and breadth of the Microsoft Cloud for Retail stack for our clients, we improve customer engagement and personalization across all channels and streamline operations to help you exceed customer expectations. Our solutions include:
- Dynamics 365 Commerce: Optimize back-office, merchandising, store operations and e-commerce workflows
- Dynamics 365 Customer Insights: Capture a full view of every customer
- Dynamics 365 Finance: Automate and optimize accounting processes
- Dynamics 365 Marketing: Create customer-facing campaigns that convert
- Dynamics 365 Human Resources: Streamline and improve hiring and retention
- Power Platform: Leverage custom app development, RPA, and virtual agents
- Data Insights, Revenue Planner, Workflow Manager: Extend your solution with powerful capabilities
For our B2C clients, we can help create seamless omnichannel retail experiences for customers with reduced friction in operations and customer engagement. Chatbot data merged with shopping data merged with call center data - all to ensure optimal use of your agents and team, drive more revenue, and build loyalty with customers.
For our B2B clients, we can help reduce friction in onboarding, creating proactive customer/vendor contact centers and systems, online product configuration and sales proposal automation, and build brand awareness throughout your market and customer-facing ecosystem.