Field Service

Turn Service Calls Into a Strategic Advantage

Microsoft Dynamics 365 provides a complete field service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics. Microsoft Dynamics 365 for Field Service helps you:

  • Optimize your service schedule with efficient routing, resource skill matching, and reduced travel time
  • Increase first time fix rates and on-time delivery performance
  • Enhance real-time communication and collaboration between customer service, dispatch, field agents, and customers

Equip Your Mobile Workforce

Field service management technology allows the company to strengthen the relationship between the organization and the customer. When systems are automated and integrated, employees across the organization can deliver the same information to customers on demand. Benefits include:

  • Contract management: Drive faster, more accurate billing while helping field service teams identify new sales opportunities to drive more revenue
  • Inventory management: Manage inventory updates across locations, including warehouses, depots, and trucks
  • Customer communications: Send real-time location of technicians to customers, automatically escalate customer feedback for follow up when needed

Microsoft Dynamics 365 for Field Service VideoOptimize Your Resources and Drive Operational Efficiency with IoT

With Dynamics 365, keep better track of your customers' equipment and assets:

  • See the assets a particular customer has, or a snapshot of all assets sold and serviced by your organization
  • Let field service reps associate customer assets to work orders, to enable automatic tracking of the assets they use or sell in the field
  • Give the back office an accurate view of customer service history and returns

The Arbela Advantage

You will need a holistic approach. It’s not about just connecting devices and products or just about applying advanced analytics to what you do today. To unlock new business value, you need to connect equipment, analyze data, visualize information and integrate people and processes to be able to make decisions in a productive way. With this level of connectivity and insight, your equipment and products become new higher value digital services that are predictive, proactive and personalized. Microsoft and Arbela Technologies are uniquely positioned to deliver comprehensive solutions, providing technologies and services to transform your entire business.