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Case Study: ArganoArbela Helps ILS Drive Customer Engagement Innovation with Dynamics 365One of the customers that ArganoArbela has helped using its customer engagement expertise is Integrated Labor Solutions (ILS), a company that helps public sector unions and associations manage benefits to improve the lives of public employees nationwide. ILS was using multiple CRM and call center solutions to manage its customer service.View White Paper | |
Getting started with AI Builder in Microsoft Power PlatformA free eBook walks you through AI Builder in Microsoft Power Platform, showing you how to create AI models that do everything from invoice processing to text recognition to form data extraction and more.View White Paper | |
Using AI to capture and integrate patient information in the Microsoft Cloud for HealthcareEnjoy a free tutorial how you can use AI to capture information on an insurance card, create a coverage record to store that information, and tie it all back to a patient record. Loaded with screen shots and easy-to-follow instructions.View White Paper | |
Case Study: Rethinking Digital TransformationJMP is building a resilient supply chain by extending technology benefits to suppliersView White Paper | |
The New CFO - Chief Future OfficerWhen prediction becomes the name of the game, how does a CFO go from Chief Finance Officer to Chief Future Officer?View White Paper | |
Gartner Report 2020: Magic Quadrant for Analytics and Business Intelligence PlatformsMicrosoft is recognized as a leader in Gartner’s latest evaluation of the BI and analytics market. The technologies behind Power BI that enable data visualizations and business insights give today’s companies a competitive edge.View White Paper | |
9 Trends Shaping the Future of Data AnalyticsThis report examines the state of the big data landscape and outlines how enterprises can capitalize on nine trends shaping the future of analytics.View White Paper | |
Nucleus Research: ERP Technology Value Matrix 2019Learn why robust capabilities, flexibility, and extensibility continue to differentiate Microsoft as a leader in the ERP market.View White Paper | |
E-Book: How Data-Driven Business Intelligence Transforms Decision Making Across Your OrganizationIn this ebook, we’ll walk through the day of a typical manufacturing company to show you what a difference relevant, timely business data can make. Information that enables your employees to troubleshoot problems and seize opportunities.View White Paper | |
Four Digital Strategies to Meet Customer Demands in Real TimeFour strategies for breaking free of silos by connecting your data and unifying your entire organization to help meet the demands of the modern customer.View White Paper | |
Forrester Report: The Forrester Wave Enterprise BI PlatformsForrester has recognized Microsoft as a leader in The Forrester Wave™: Enterprise BI Platforms (Vendor-Managed), Q3 2019 tied for the highest score in strategy and market presence. View White Paper | |
Organizational Change Management: The Step-by-Step Guide to Successful User AdoptionIn this e-book, we will show you the steps you need to take to prepare your employees for change. We’ll explain how you can provide employees with the tools, support and skills they need to make the transition, and help you understand what you need to sustain a culture open to change.View White Paper | |
E-Book: The Savvy Leader's Guide to Real-Time InsightsMicrosoft Dynamics 365 helps you see everything your organization is doing in real time, empowering your workforce to make more informed decisions and achieve greater outcomes for your business.View White Paper | |
Constellation Research: Why People Leaders Must Embrace Enterprise AccelerationThis report defines what enterprise acceleration is about, breaking it down both for people leaders and the human capital management (HCM) function of an enterprise.View White Paper | |
Gartner Report 2019: Magic Quadrant for Analytics and Business Intelligence PlatformsMicrosoft is recognized as a leader in Gartner’s latest evaluation of the BI and analytics market. The technologies behind Power BI that enable data visualizations and business insights give today’s companies a competitive edge.View White Paper | |
Leading the Future of Field Service: Connecting Field Service Management to the Internet of ThingsField service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organizations in any industry—oftentimes, reducing costs hurts customer relationships—but IoT provides a way for field service organizations to achieve this goal.View White Paper | |
Forrester Report: How AI Will Transform Customer ServiceAI will make traditional customer service organizations more customer-centric and effective. It will transform business models and uncover new revenue streams.View White Paper | |
Forrester Report: The Total Economic Impact of PowerApps and Microsoft FlowRead this Forrester Total Economic Impact study to learn how businesses reduce development costs and increase overall business efficiency and ROI by using PowerApps and Microsoft Flow. View White Paper | |
Case Study: ArganoArbela Helps Clean Energy Deploy Dynamics 365 for Field ServiceDownload the case study to read about our client's results after implementing Dynamics 365 for Field Service integrated with Dynamics 365 for Customer Engagement & Finance and Operations. View White Paper | |
Gartner: Digital Transformation Demands New Digital DNA for Application DevelopmentCloud, mobile, big data and social technologies have impacted application development, but new digital disruptions are forcing change even faster. Application leaders must splice new "digital DNA" into their culture, processes and technologies to transform into top performing organizations.View White Paper | |
Factory of the Future - Achieving Digital Excellence in Manufacturing TodayLearn more about Microsoft smart factory solutions and the growing number of manufacturers innovating with them.View White Paper | |
E-Book: Intelligent Supply Chain for Aerospace and Metals ManufacturersRead this e-book to find out how you can embrace new technology and take your supply chain decisions from reactive to predictive.View White Paper | |
Microsoft Dynamics 365 ROI Case Study: MacDonald-Miller Facility SolutionsMacDonald-Miller Facility Solutions (MMFS) deployed an integrated solution of Microsoft Dynamics 365 with Azure IoT Hub to improve operational efficiency, centralize company information and processes, and to modernize as an early adopter of Internet of Things (IoT) technology.View White Paper | |
2019 Manufacturing Trends ReportNew research reveals six emerging manufacturing trends that empower manufacturers to design more intelligent operations and increase the speed of doing business. View White Paper | |
Nucleus Research: ERP Technology Value Matrix ReportA must-read for any organization considering a shift to a modern, cloud-based ERP solution. This year’s report places Microsoft Dynamics 365 for Finance and Operations in the Leader category, citing our vision to unify people, products, and customers across the enterprise ecosystem.View White Paper | |
2019 Finance Trends ReportExplore six emerging finance trends that will help finance professionals better evaluate and manage risk, build innovative corporate strategies, and grow their businesses.View White Paper | |
E-Book: Evolve Your ERP - Enable Corporate Agility with Dynamics 365Is your legacy ERP holding back your business? Current research shows that more than 60% of businesses with at least one ERP solution in place still rely primarily on an on-premise system. Learn how upgrading to a cloud-based ERP with Microsoft Dynamics 365 will help you make your company agile and ready for the future. View White Paper | |
Nucleus Research: Microsoft Dynamics 365 Delivers $16.97 For Every Dollar SpentIn analyzing the results of Microsoft Dynamics 365 deployments, Nucleus found that for every dollar spent, companies realized an average of $16.97 in returns.View White Paper | |
Gartner Report 2018: Magic Quadrant for Analytics and Business Intelligence PlatformsMicrosoft is recognized as a leader in Gartner’s latest evaluation of the BI and analytics market. The technologies behind Power BI that enable data visualizations and business insights give today’s companies a competitive edge.View White Paper | |
2018 Customer Service Trends: How Operations Become Faster, Cheaper — And Yet, More HumanThis report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.View White Paper | |
2018 State of Global Customer Service ReportThe Microsoft 2018 State of Global Customer Service survey polled 5,000 individuals across Brazil, Germany, Japan, the United Kingdom, and the United States. The results confirm that customer service remains a cornerstone of customer experience and can serve as a brand differentiator. In fact, 95% of our survey respondents indicated that customer service is important to their choice of and loyalty to a brand.View White Paper | |
Power BI Security - What You Need to KnowThis article describes Power BI security by providing an explanation of the Power BI architecture, then explaining how users authenticate to Power BI and data connections are established, and then describing how Power BI stores and moves data through the service.View White Paper | |
Drive digital transformation with Microsoft AzureTechnology has been transforming business ever since the invention of the wheel. But in recent years, the business landscape has changed fundamentally due to the unique convergence of three things.View White Paper | |
Microsoft Azure Strategy and Implementation GuideThis guide will help your IT team implement and integrate cloud technologies with Azure.View White Paper | |
Microsoft Business Applications October ’18 Release OverviewThe Business Applications October ’18 release brings significant capabilities to enable you to transform your business. These new services and capabilities become available starting in October 2018.View White Paper | |
Build Modern Apps With Big Data at a Global ScaleImprove your app experience with Azure Cosmos DB’s easy-to-use consistency models that give you better control over performance and availability.View White Paper | |
Dynamics 365 Spring '18 Release NotesWe’re thrilled to announce Microsoft's Spring ’18 release, which delivers significant investments designed to help you transform your business.View White Paper | |
Why customer engagement is important to your organizationDigital transformation can help you reconsider customer engagement, build product and services fans and keep customers engaged throughout the entirety of the lifecycle. This e-book provides insight into where your organization is on the customer maturity model.View White Paper | |
7 Reasons for Upgrading CRM & ERP to Cloud from On-PremiseThis e-book explores the top reasons you should consider upgrading from on-premise CRM & ERP to the cloud, how Arbela can help, and how this will benefit both your company and your clients.View White Paper | |
Gartner Report - GDPR Clarity - 19 Frequently Asked Questions AnsweredIn this Gartner report, you’ll get answers to the most commonly raised questions around the GDPR to help your team translate requirements and prioritize risk mitigation actions. View White Paper | |
Accelerate Your Digital Transformation: The Enterprise Guide to Hybrid CloudThis e-book provides an in-depth look at what enterprise-level IT decision makers need to know about Microsoft's consistent hybrid cloud, and why a hybrid cloud model can be critical for your digital transformation. Key statements at the beginning of each chapter summarize the takeaways.View White Paper | |
Advanced Analytics with Power BIAdvanced analytic capabilities of Power BI, including predictive analytics, data visualizations, R integration, and data analysis expressions.View White Paper | |
Digital Transformation in Sales: Evolving the Art of Customer EngagementFor sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.View White Paper | |
2017 State of Global Customer Service ReportThe Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.View White Paper | |
The Savvy HR Leader's Guide to Digital RecruitingTo attract and retain top talent in an increasingly competitive landscape, it’s time to reimagine the entire talent journey, from hire to retire. That means using powerful data and smarter digital tools to create an engaging, efficient program for every stage of the process, from attracting and interviewing top candidates to onboarding and retaining new hires.View White Paper | |
Microsoft Dynamics 365 for Sales Named a Leader in The Forrester Wave for SFARead Forrester's 35-criteria evaluation of sales force automation (SFA) providers. The report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.View White Paper | |
The Next-Generation High-Tech Manufacturer: How to Transform into a Digital BusinessFor the first time in decades, technology has outpaced the evolution of business processes. Increasing volumes of data, advancements in data analytics and intelligence, and the ubiquity of cloud computing have shifted both what customers expect as the result of being armed with information in a way not previously possible, as well as what companies can deliver to meet those expectations and reinvent the value they offer.View White Paper | |
The Next-Generation Industrial Manufacturer: How to Transform into a Digital BusinessIn today’s digital world, technological advancements combined with external market forces—increasing influence of emerging economies, globally dispersed workers, increasingly complex manufacturing, a growing skills gap, regulatory compliance requirements and more—have catapulted industrial manufacturing into a new era, where the path to profitability is shifting.View White Paper | |
The Next-Generation Aerospace Manufacturer: How to Transform into a Digital BusinessAs digitalization takes over the world, manufacturers everywhere need to adapt, developing new capabilities that can drive competitiveness and growth. But what does this really involve and how do they succeed? In this paper, we discuss the opportunities for the aerospace industry to grow, adapt and evolve to address the changing needs of its customers and capture new business potential, and how Microsoft can help accelerate its digital transformation.View White Paper | |
Zero to Beautiful: Choosing Charts for Data VisualizationYou have data to explore and know some best practices for sharing insights. But before you can create visualizations, it’s time to decide how to display your data. Here are some tips for choosing your charts.View White Paper | |
7 Emerging Trends That Are Changing FinanceFinance leaders have gone from bean counters to the boardroom; the responsibilities of finance leaders have evolved to encompass everything from business strategy to operations to IT risk management.View White Paper | |
12 Game Changing Trends for X-to-Order ManufacturersThe manufacturing industry has faced major changes over the past decade, and technology has revolutionized the way we do business today.Discover how the latest advancements in manufacturing business solutions are scoring big wins for your industry. These 12 game-changing trends are enabled by the latest innovations in manufacturing technology, delivering a more seamless and connected experience from end to end. View White Paper | |
Read the Forrester Report on the Total Economic Impact Report on Sales ProductivityMicrosoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its Sales Productivity Solution. View White Paper | |
State of Global Customer Service ReportPolling over 5,000 companies across the globe - this report describes the state of customer service.View White Paper | |
7 Emerging Trends that are Changing ManufacturingLearn about the 7 emerging trends for manufactures and how Dynamics 365 for Operations can help you stay ahead of the curve.View White Paper | |
How to Elevate your Sales Team PeformanceRecommendations on how to elevate your sales team performanceView White Paper | |
Cloud Service OperationsMicrosoft Dynamics for 365 Operations Service DescriptionView White Paper | |
Infographic: Why ERP Solutions Matter by the NumbersProductivity Benefits of ERP: Build Business Success View White Paper | |
Digital Transformation: The Link Between Customer Engagement and Increased RevenueFor sales organizations, customer engagement is about more than touch-points - it's about everything that happens in between personal and digital encounters.View White Paper | |
The Mandate for Intelligent Customer ServiceCompanies nowadays work diligently to interact, communicate, and engage with their customers in new and different ways. However, many companies find it harder than ever to provide customers with genuine, personal, and simple ways to do this. View White Paper | |
7 Emerging Trends that are Changing Retail7 Emerging Trends that are Changing Retail for Dynamics 365 for OperationsView White Paper | |
6 Levels of Business Intelligence ValueTo realize the full potential of business intelligence and take its value to the next level in your organization, you need a solid understanding of where you are, what you want to achieve, and what’s possible. View White Paper | |
Business Owners Guide to Replacing Accounting SoftwareReplacing your accounting software is easier and more affordable than your company might think. This guide will help learn the benefits of a modern technology platform, better understand the advantages of a cloud-based solution, and the types of questions to ask when you are evaluating your options.View White Paper |