Integrated Labor Solutions (ILS)
ArganoArbela drives customer engagement innovation with Dynamics 365 for Integrated Labor Solutions (ILS), a company that helps public sector unions and associations manage benefits to improve the lives of public employees nationwide.
Integrated Labor Solutions (ILS) successfully:
- Reduced call abandonment rate by 18%, average customer wait time by 20%, and average call handle time by 15%
- Replaced multiple legacy CRM and call center systems with single, integrated solution
- Offloaded call volume from customer service representatives with intelligent routing
Read the full client story here.
“It was really important for us to have a partner that had the necessary insight and experience with Dynamics 365 to help us meet our goals— particularly around the new voice channel capability in Dynamics 365 Customer Service. ArganoArbela had both the development and consulting expertise we were looking for to enable our omnichannel solution.”
- Jonathan Hayes, CEO, Integrated Labor Solutions