2018 Customer Service Trends: How Operations Become Faster, Cheaper — And Yet, More Human

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

Enterprises should think beyond channels — and beyond just shifting conversations to digital channels. They must focus on delivering the best experience based on context and inquiry type, including via chatbots, visual engagement, and voice interfaces.

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