Global State of Customer Experience in Financial Services 2022

This report explores the current trends shaping the financial services industry and features experts offering advice and solutions to challenges using Microsoft Dynamics 365.

When surveyed by CX Network, three trends having the biggest impact on respondents’ role emerge from the financial services sector. These are data and analytics (39 percent), digital transformation (36 percent) and customer loyalty and retention (36 percent).

Discover the strategies utilized by financial service brands to optimize their Customer Experience offerings.