Unlock the hidden value of your field teams to drive more business
Successful organizations understand that increased customer satisfaction comes through consistent, high-quality service. Empower your field technicians with Dynamics 365 to deliver these positive customer experiences—and uncover new business opportunities.
Put the right information in your technicians’ hands
Service technicians get far more face time with customers than anyone else in the organization, yet they’re often overlooked as a marketing and sales resource. As a result, companies are foregoing potential revenue. They continue to run their service departments as cost centers with minimal or no profit margins.
It doesn’t have to be that way.
From equipment upgrades or replacements to additional services, technicians can offer recommendations and capture sales opportunities that significantly impact your bottom line. But do they have the tools to identify referrals and capture information that drives repeat business?
View this webinar recording and learn how Dynamics 365 Field Service and Dynamics 365 Sales can be used together to:
- Enhance your field service operations
- Achieve actionable customer insights
- Empower your technicians to identify upsell and cross-sell opportunities
- Drive customer satisfaction and revenue