How to personalize the customer experience using Microsoft’s new Interactive Voice Response

View our webinar recording on a new offering from Microsoft that empowers your customer service platform with “interactive voice response.” Speed and improve call handling, and benefit from seamless CRM integration.

Change every customer service call for the better! Save time, reduce costs, and delight callers using “interactive voice response” technology to immediately change how you handle customer service calls. Interactive Voice Response can help:

• Handle and distribute incoming calls, and even MAKE outbound calls
• Provide real-time sentiment analysis to help representatives navigate difficult calls
• Provide real-time transcription and translation, and offer actionable suggestions to reps and callers