Virtual Field Service Fixing Customer Issues the First Time Every Time

A successfully completed service call implies that the issue has been resolved by a field technician and the customer is satisfied. Often though, companies have to reschedule a follow-up visit because the technician had insufficient product knowledge or needed to escalate the issue to a manager. This can be costly and time-consuming for service organizations.

In this session we demonstrate remote assist capabilities within Microsoft Dynamics 365 to help:

• Empower your field service personnel with access to the right data and tools
• Increase first-time fix rates through faster case resolution
• Improve customer retention
• Reduce technician overhead