Advanced CX Through Voice, Biometrics and AI

Increase CSAT, NPS & ESAT scores with voice services via Microsoft's Digital Contact Center, Nuance Gatekeeper and Argano High-Performance CX Connect data model

Join Argano, Microsoft and Nuance to discuss how to deliver advanced CX interactions through voice, biometrics, and AI. During this webinar you will learn how to increase your CSAT, NPS and ESAT scores by providing a superior level of voice interactions through the Microsoft Digital Contact Center (DCC), Nuance Gatekeeper, and the Argano High-Performance CX Connect data model.

We will discuss best practices on how to personalize every customer, partner and employee interaction, as well as how to decrease fraud and other complex use cases through biometrics. In addition to this, we will be providing advice about proactive and predictive next best actions through AI balance with a focus on people, process and technology.

Join this webinar to learn:

• How Voice, Biometrics, AI and CX Connect can increase CSAT and NPS scores by providing seamless personalized, proactive and predictive voice interactions.
• How advanced use cases such as Fraud Prevention risk can be mitigated
• How Argano, Microsoft and Nuance can drive balance through a people, process and technology foundation

Presenters:

Ariel Freidenberg
VP, Security & Biometrics

Jon Rastia
Senior Director, Global CE Transformation

Alpana Bajaj
Principal Program Manager, Dynamics 365 Connected Store