How to personalize the customer experience using Microsoft’s new Interactive Voice Response
Change every customer service call for the better! Save time, reduce costs, and delight callers using “interactive voice response” technology.
An exciting new technology from Microsoft can immediately change how you handle customer service calls. Interactive Voice Response can help:
Handle and distribute incoming calls, and even MAKE outbound calls
Provide real-time sentiment analysis to help representatives navigate difficult calls
Provide real-time transcription and translation, and offer actionable suggestions to reps and callers
Join ArganoArbela and Microsoft on Wednesday, February 16th @ 10 am Pacific.
You’ll learn how using Interactive Voice Response (IVR) can create a consistent experience across all channels, create more fruitful customer journeys, and provider more immediately actionable insights.