Modern Contact Center: Putting AI to work for you

Successful companies understand that today’s consumers expect a consistent experience via their preferred channels of communication. To meet consumers where they are, companies can no longer rely on highly-customized, on-premises legacy systems – they need scalable, connected technology that enables a complete view of the customer to drive more meaningful engagement.

Improve CX while reducing costs and create customers for life. In this session, we will discuss how modern contact center solutions can:

  • Empower your customer service agents with a 360-degree customer view
  • Support always-on customer service
  • Enable omni-channel customer engagement
  • Drive customer satisfaction and retention with AI based recommendations


Presenters:


Jonathan Kazemaini
Global Director, Microsoft Solutions
Arbela Technologies
 


Jon Rastia
Global Director, Innovation
Arbela Technologies