Customer Experience Model Not Doing As Well As It Used to? Learn How to Evaluate the Needs & Advance your Customers' Experience
Placing value on customer experience within your organization is nothing new. Your customers expect more from your company, requiring you to go above and beyond to respond to their needs. But how do you change the process and thinking so that every employee has a customer-focused mindset? You need to empower your employees with the right tools and integrated system in place.
Watch the webinar and learn:
- The Customer Experience Maturity Model
- Where Is Your organization in terms of customer experience maturity?
- How to strengthen your brand advocates with targeted offers and content
- Leverage machine learning to target customers at the right time
- Monitor and respond rapidly to customer issues
- Use marketing automation to determine customer interaction