Client webinar series

Brunch and Learn: Driving exceptional customer experience with AI and virtual assistants in a contact center

Date: May 20th, 2021 Time: 10:00am PT/1:00pm ET

Successful companies understand that today’s consumers are better connected than ever and expect a consistent experience via their preferred channels of communication. To meet these demands, they need scalable, connected technology that provides a complete view of the client, taking them from reactive to proactive service, and driving more meaningful customer engagement. To ensure a successful transformation of contact center operations, it must connect across the entire business.

This session is designed to help you understand what’s possible with modern remote contact centers and develop the right strategy to modernize your customer service.

Presenters


Jonathan Kazemaini
Global Director, Microsoft Solutions
Arbela Technologies


Jon Rastia
Global Director, Innovation
Arbela Technologies