CX Connect Contact Center 

A rapid path to a comprehensive, cloud-based, omnichannel customer engagement platform

With CX (Customer Experience) Connect Contact Center solution, businesses in every vertical can be up-and-running quickly, enabling “always-on” customer service.

This prepackaged solution leverages Microsoft Dynamics 365 CRM functionality, and ArganoArbela’s IP and industry expertise to help reduce customer churn and reduce the costs of customer service, without the need to rip out existing infrastructure.

We’ll deliver a comprehensive solution uniquely tailored to meet your customers where they are — and to get them where you want them to be.

Omnichannel Voice is just the start

CX Connect Contact Center can help you take full and complete advantage of tools such as Microsoft Omnichannel Voice, a new way to transform telephony. With Interactive Voice Response (IVR), you’ll connect every call to the heart of your business.

  • Handle and distribute incoming calls, and even MAKE outbound calls
  • Provide real-time sentiment analysis to help representatives navigate difficult calls
  • Provide real-time transcription and translation, and offer actionable suggestions to reps and callers

You’ll be able to measure and improve first call resolution, customer effort score, and customer satisfaction on every call, and immediately share the information across the enterprise.


A three-tiered contact center solution

CX Connect Contact Center starts with Dynamics 365 Customer Service, helping you leverage its core functionality to best suit your strategy, schedule, and budget.

Our goal is rapid implementation and rapid ROI for your business, with customers getting the info and service they need more completely and more quickly. CX Connect Contact Center:

  • has a simple, intuitive UI,
  • enables remote working scenarios,
  • includes real-time KPI reporting, and
  • immediately optimizes human resources via improved account, case, and queue management fueled by AI driven insights and recommendations.

Take the first step to contact center modernization

ArganoArbela offers an in-depth Contact Center Modernization Evaluation Workshop designed to help customer-focused organizations evaluate their people, processes, and technology.

The result will be a roadmap containing recommendations — including a Business Justification Document, and a Rough Order of Magnitude to help you budget — that can guide your next steps to benefitting from a scalable, omni-channel, revenue-driving customer contact center.

Learn more.