Arbela Rapid Deployment for Microsoft Dynamics 365 Customer Service

Transform customer service into an omnichannel revenue driver and maximize human resources

Customer service means more than simply taking phone orders, handling complaints, and having a team of reps working as a de facto FAQ. 

When done right, customer service is the hub of your enterprise, functioning as a department that offers omni-channel communications and omni-present guidance utilizing a combination of technologies and human resources to provide a 360-degree view of each customer fueling more memorable engagements and transforming your customers into brand evangelists. Arbela offers two rapid deployment service levels for Dynamics 365 Customer Service depending on your business needs, budget and timeline: Essentials and Omnichannel.

With a strategy-specific implementation of Dynamics 365 Customer Service from Arbela, you can extend functionality even further with our contact center solutions and other singular applications — you can do all that and more:

  • Empower customers to “self-serve” and engage with your brand in their preferred channel
  • Maximize talent usage with intelligent routing and case assignment tools
  • Reduce call times and improve first-call resolution rates
  • Gain complete visibility of customer history, behavior, and preferences
  • Improve reporting to improve service on the fly

The best part? Arbela can have you up and running in as little as 30 days. 

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