Customer Experience Extensions for Dynamics

Optimize the sales and service experience by connecting customer lifecycle with automation, AI and analytics

CX (customer experience) Connect is a collection of solutions and services designed to help you increase customer engagement and maximize your investment Dynamics 365 Customer Service, Field Service, Sales, and Marketing.

Leveraging out-of-the-box functionality from Microsoft, Power Automate, Power BI, Power Virtual Agents, Power Apps, and Azure with ArganoArbela IP and expertise, CX Connect helps:

  • Enhance the customer experience
  • Optimize use of human resources within the customer experience
  • Streamline marketing, service, field, and operational interactions
  • Create customer journeys through omnichannel communications that reduce costs and fuel customer satisfaction

With solutions such as CX Connect Contact Center and CX Connect Advanced Analytics, ArganoArbela can rapidly enhance and extend Dynamics, transforming customer service processes and experiences to reduce customer churn, increase AOV and LCV, and reduce operating expenses.

Contact center solutions, telephony, analytics, and more

It’s entirely about experience: The experience you provide your customers, the user experience for your team in using customer service/support technology, and the experience of the partner you choose to make it all happen. CX Connect from ArganoArbela brings it all together.

CX Connect Contact Center, a revolutionary combination of solutions and services that enables:

  • Omnichannel communications, including leveraging Microsoft’s IVR (interactive voice response) technology
  • Automated customer case handling and routing
  • Real-time sentiment analysis, transcription, and even translation
  • And much, much more

CX Connect Advanced Analytics is an all-new means of fueling customer engagement and furthering productivity

  • Unite core Microsoft Business ​Applications, Power Platform tools, Azure workloads, and third-party data sources
  • Obtain immediately actionable insights into every customer relationship and every interaction
  • Immediately disseminate solution-specific data, such as:
    • First call resolution, cost per case, and average handle time in Dynamics 365 Customer Service
    • First-time fix rates, SLA compliance, and routing efficiency in Dynamics 365 Field Service
    • Customer lifetime value and upsell/cross-sell response in Dynamics 365 Marketing
    • Net promoter scores, customer retention rates, and brand affinities in Dynamics 365 Customer Insights
    • Lead to opportunity, time to close, and closing probability rates in Dynamics 365 Sales

It’s up to you. CX Connect is a custom suite of implementation services, Dynamics extensions, and supporting services. We’ll create a solution designed specifically to serve your customer service needs and overall business strategy.

Contact us today and let CX Connect help you give more to — and get more from — every customer.

Dynamics 365 Customer Service Demographics Report
Dynamics 365 Customer Service Omnichannel Report
Dynamics 365 Customer Service Key Influencers Report
Dynamics 365 Customer Service NIMA Bot Report
Dynamics 365 Field Service Work Order Analysis Report
Dynamics 365 Field Service Job Travel Report
Dynamics 365 Marketing Interactions Analysis Report
Dynamics 365 Marketing Lead Analysis Report
Dynamics 365 Sales Pipeline Analytics Report
Dynamics 365 Sales Pipeline Analytics Report - Key Influencers
Dynamics 365 Sales Pipeline Analytics Report - Trends
Performing Operations User Adoption Report
User Adoption Report - Segmentation Breakdown