Microsoft Power Virtual Agents
Create intelligent chatbots in just a few hours
It’s all, and always, about the customer experience. Are you giving your customers long hold times? No answers to calls? No way to engage with you during off-hours? Then you may begin to experience less customer loyalty, poor reviews, and declining revenue.
Which is why many B2C and B2B businesses are leaning into chatbot technologies like Microsoft Power Virtual Agents.
With AI-powered chatbots built on Azure and Power Platform, you can create a better experience for your customers and visitors, optimize use of human resources in your customer service departments, and do so practically within a day.
Built on Azure, Power Virtual Agents takes the promise of the Power Platform and dedicates it to customer communications and service. It makes building a basic chatbot that resolves common customer concerns as easy as writing an email.
Additionally, you can create a chatbot that goes beyond “chatting” to look up customer records, hand conversations to live agents, and more. There are hundreds of prebuilt connectors to link Power Virtual Agents to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps and platforms.
Not sure how to get started, or want some training before you jump in? Arbela offers a chatbot workshop. In just four hours, you will be able to easily create your own chatbots - without the need for developers or data scientists - by using a guided, no-code graphical interface.
Ready to get up and running with Power Virtual Agents? We’re ready to help.